Great customer service. They take the time to help and explain everything. I've been dealing with them since 2002. Very happy I bought my 3rd vehicle from them!!
Cynthia and the entire team at Northfield Apple were fantastic to work with. They made the entire experience easy and fun. There was no pressure at any point which made it stress free. This is the first time I have walked away from the dealership happy with all aspects from sales to finance. Cynthia is a blast to work with and I will be going back.
They went out of the way to get me a vehicle. Professional, and friendly. Thanks!!
polite and speedy service
The Northfield dealership was fantastic. However, how we ended up using Northfield was extremely disconcerting. My vehicle had power steering issues and we scheduled an appointment with Apple Valley (Apple Auto) and the service member told us that the fix was not under warranty and it would cost us $3400 to fix. That night I asked him why it wasn't under warranty and he indicated it wasn't. However, we were under the impression it was and pushed further. I also called again to have them check the recalls on the car as a friend of ours mentioned there was a recall on the Traverse related to power steering. However, the service member indicated they couldn't do that and it should have been fixed before Apple Auto sold the car to us. After pushing further, he called Northfield to check for the recall. He called us back and said guess what, it's under recall, we'll send your car to Northfield to be fixed and will cost half as much. At this point, I was fine with it because it wasn't nearly as expensive. He noted it would take at least a week to get it fixed. However, later in the day, I got a call from Northfield saying the Traverse was fixed and ready for pick up. Also, when I asked about how much we owed, the gentleman said the cost was ZERO. How did we go from almost giving Apple Valley $3400 to $0 at Northfield?! It's concerning that the Apply Valley location was pushing for us to pay half the value of our vehicle when clearly we should not have.
Cynthia was great to work with. Felt like I made a friend.
Had a wonderful experience buying a car from them. They let me test drive all the ones I wanted, do my own checks and answered all my questions. I was nervous about buying a new car from a dealership and Cynthia did a wonderful job making it less stressful. Thank you!
Cynthia took very good care of me and walked with me every step of the way. I love my Buick so much. It feels great to finally have a reliable car!
Service department is fast and great
Larry was attentive and knowledgeable! He worked hard to make sure we got everything we wanted. We were in and out with our new vehicle in a very short time! Would recommend this dealership to family and friends and would come back in a heartbeat!!
Great service, honest and friendly!
After stopping at another dealer we found the car we wanted was here, thanks to Joe our salesman and Toby in financing we were able to make our purchase and drive off with no hassle. We will be back for future purchases. Thank you Joe, Toby, and Apple Ford!
For a while I strictly used there top notch service department, but tonight I bought a wonderful F150 from Mr. Fisk and couldn't be happier!Mr. Fisk is not your average salesman, he cares more about you than selling a vehicle. From the dozens of texts we sent him, to the numerous text drives with my dad and me to make sure it was a good fit, he was patient, far from pushy and very informative. What he didn't know, he wasn't afraid to ask another person to help. Even down to spending 1.5 hours in the truck with us trying to figure out the radio and bluetooth because were not that tech savvy. I absolutely reccomend him to sell you your next car if your tired of pushy, know-it-all salespeople!!My only complaint is I want my damn keychain! Management needs to get some again!!
Was happy with my first Fusion so went in and leased my second Fusion and received the same first rate experience as last time.
Could not have had a better experience purchasing my car!
Great pricing and great service. They try to sell buyers on warranties, though.
I was very satisfied and it didn't take long at all
I bought a new vehicle for my 85 year old mother. The Ashland brothers, Chris & Josh handled the sale always through and were great! Buy from these guys!!!!
I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I just love the new tires and the ride! The price was reasonable and the service was awesome as always! Love my Shakopee Ford Team! Thank you, Mary Jo
Large dealership. I simply needed something from parts counter so I was in and out in just a few minutes.
We shopped around at other dealerships with no success. One phone call to Bruce H. at Apple and he selected and put us in the right car at a great price! He was also very fair on our Nissan trade in. After we selected an Edge, Marcus spent 40 minutes showing us all the features of the vehicle. Never had service like this before. What a great buying experience. If you are in the market for a vehicle, give Apple Ford a shot. Well worth the trip.
I bought a truck here
My husband and I went to Shakopee Apple Ford and met the most awesome sales person Jen Michel. We were recently in a MVA and were looking at used SUV'S. Jen found us a Ford Edge and we just love it. Our experience was awesome and we just love out Edge. We highly recommend Jen and Apple Ford!!! Enjoy the experience and your new car!!
Glenn did an outstanding job keeping me informed with status as they continue to assess the issue. Glenn’s approach was appreciated. He informed me of the issue and provided solutions. He also sent me a follow up email letting me know that he is still working on options. Appreciate his kindness and customer focus. Best regardHimwattie
Absolutely great buying experience, I had countless hoops to jump through and they helped me get through it all.Jake Nielson was very respectful and direct.
I had the pleasure of working with multiple people at Apple CDJR. I first entered Apple CDJR looking to test drive a Jeep after being in a car accident. I met with Joey during my first visit for the test drive and his manager Rob. Throughout the process, I also communicated with William in their tele-sales department while I weighed my options and he helped answer all my questions. When I was ready to purchase, about a month later, I worked Roni since Joey was out ill. Roni was amazing to work with. Between Joey, Roni, William, Rob, and I think Dave, everyone was truly great to work with. Every person who walked by, said hello. There was absolutely no pressure to buy from anyone and the service was incredible. I would definitely recommend visiting Apple Auto for your next vehicle. Thank you! I love my Jeep!
I brought my wife's car in on a recall for a passenger side airbag malfunction. I was treated in a very professional and courteous manner. The mechanic got right down to business and corrected the problem in about an hour and a half, and everything was explained to me thoroughly. I was very pleased with the visit.
I am very proud to say that I bought my first car from such an incredible group of people. From walking in, to driving out in my new Jeep, I was blown away by the extraordinary service I received! Mark went above and beyond to make sure that I found exactly what I wanted, while also being cautious to stay within my budget. He was so patient and answered all my questions to make sure it was the right choice for me. Mark, I couldn't have made this decision without you! Thank you Mark and everyone at Apple Autos and keep up the amazing service! You guys have a lifelong customer!
Awesome Service Department. Staff are EXTREMELY knowledgeable and are always very nice. Thanks to the Members at Apple Chrysler/Jeep/Ram in Shakopee, Minnesota.
Veronica is great. Always helps out .
I purchased a tonneau cover from them and took it home to install it. I then realized I needed a warmer temperature to install it properly. I took it in and they allowed me to warm my truck up inside for about 45 minutes. I went out to see if it was warm enough and found three employees already installing it for me. They did not charge me for anything for the installation. Phenomenal service! I will continue to come to this dealership.
We purchased a used 2015 Ram 1500. I have to say that the staff was great to work with. They indeed do strive to make the purchasing process hassle free as possible. We did have one small problem with the purchase but our sales associate and the manager worked with us to resolve everything to our satisfaction. We are pleased with our truck and would highly recommend this dealership.
Have had 3 excellent service experiences and received a very fair price for my vehicle.
Traded a car for another. Relatively as quick and painless as i could hope for when buying a car. They were low pressure which is great.
These salesman were very respectful and helpful instead of being pushy as some sales people can be. We researched vehicles lots and went there to look at three specific ones. Not wanting to give away any negotiating information, we explained no more than was necessary. Scott was with us the most often and was very personable and friendly. Had he pursued our purchasing heavily we would have left and not answered his calls. Instead he asked questions at times, perceived our caution and was greatly appreciated. If we had not bought a different vehicle elsewhere, we would have kept working with Scott and Chris to search more of Apple autos.
Always a GREAT Selection ~ My sons! Loves his SUV! Great Price!Thanks Tim,Chad & David!
I went in to check out a used car on the website. I worked with David, who was very helpful. I decided it wasn't what I wanted, so I asked David to show me other cars on the lot. There were no pressure sales tactics at all. I saw one car that I wanted to test drive, and I knew it was the car I was looking for. I bought it and the whole experience was great.
I am very pleased with my purchase. The dealership was very fair with my trade in and the price of the vehicle I wanted. The purchase and financing went smoothly. The vehicle has exceeded my expectations. When my wife and I are in the market for another vehicle, Apple auto will be our first stop. Thanks Zack an your team for a pleasant and fun experience.